Our aim is 100% customer satisfaction and if a problem arises we will do our utmost to correct it as quickly as possible. However please note the following:
If there is a problem with your item or it is damaged in transit, please take a photo of the damage and email it to us at firstname.lastname@example.org as soon as possible. We will then work with you to find the best solution to the problem. This is usually sending a replacement or a partial or full refund depending on the circumstances. Please do not return any damaged items unless authorised to do so. If we do require an item to be returned we will of course meet the postal charges for this.
We will accept returns of unused unengraved items within 14 days for a full refund less postage costs.
Please note we do not accept returns on personalized items that you have misspelled, UNLESS the fault is ours, in which case we will offer a replacement or full refund.
Please contact us before returning any items.
Bude Trophies & Engraving Ltd
Unit 8b, Pethericks Mill
Tel. 01288 353070
Mob. 07771 544721